BU 2233 Office Procedures III
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Instructor: Anita Smith |
Hours: 24 |
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Time: TBA |
Credit hours: 2 |
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Course Description: |
Methodology: |
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This course is designed for intermediate to advanced level students who want to learn and practice the basic skills required develop their professional image and job search skills. This includes positions such as: Administrative Assistant, Office Clerk or Office Manager. The topics and related activities focus on the development of practical and professional skills that are used in the areas of interpersonal communication, job search/interview skills, building work relationships/team skills, professional image/presentations.
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Course content is delivered through lectures, exercises, group and interactive exercises and role-play practical situations.
This class is participatory and students should expect to take part in oral discussions and to attend every day. There will be unit assessments to determine the understanding of principles. |
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Learner Outcomes
Students will be able to:
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Social and interpersonal skills: assessment of behavioural type, cooperative/assertiveness style, communication skills, conflict resolution
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Professional image: dressing and behaving for success, empowerment
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Job search skills: interview techniques, search techniques
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Resume and cover letters: how to get their attention, focusing on strengths trends
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Team skills: working with others
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Created:
Revised July 2006 |
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Units:
18, 11 and Team Skills (in this order) |
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Evaluation:
Attendance 15%, Participation 15%, Quizzes 30%, Final Exam 40% or Exam 20% and Project 20% Passing grade: 60% |
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Prerequisite courses or equivalent knowledge:
High intermediate knowledge of the english language |
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Resources:
Handouts, Canadian Style for Writing, Pitman Office Handbook, 6th ed., Campbell, Smith, Hay-Ellis |
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