BU 2223 Office Procedures II

Instructor: Anita Smith

Hours: 24

Time: TBA

Credit hours: 2

Course description:

Methodology:

This course is designed for intermediate to advanced level students who want to learn the secrets of applying job search skills to market themselves effectively within the “hidden” job market.

Students will create resumes and application letters that will put them ahead of the competition, and will learn how to function effectively in any type of interview.

The course content is delivered through lectures, combined with student-centred activities using “realia.”

The class is highly participatory; therefore, students should expect to take part in oral discussions and to apply what they’ve learned during each session.

Learner outcomes

Students will be able to:

·         Apply telephone techniques and etiquette to effectively and courteously market themselves to future employers, to bypass screens, handle difficult situations and difficult people, and connect effectively with personnel from outside companies in the course of doing business;  

·         Create cover letters and resumes that will highlight their strengths, grab the attention of future employers and give them the edge over competitors seeking the same positions;

·         Prepare themselves for the five different kinds of interviews;

·         Use their creativity in finding jobs and explore the advantages of the “information interview;’

·         Follow up effectively;

·         Understand the basics of the Human Resources Department;

·         Understand and apply recruitment procedures;

·         Create job descriptions;

·         Advertise for positions’

·         Screen applicants;

·         Check references;

·         Understand and apply the “Canadian Human Rights Act;”

·         Understand the importance of policy & procedures manuals and staff manuals;

·         Terminate employees properly and avoid “wrongful dismissal” suits.

Revised:

Units:

10, 12, 17, 16, 3 in this order

Evaluation:

Attendance 15%, Participation 15%, Quizzes 30%, Final Exam 40% or Exam 20%, Project 20%   Passing Grade 60%

Prerequisite course or equivalent knowledge:

High intermediate knowledge of the english language

Resources:

Canadian Style for Writing, Pitman Office Handbook, 6th ed., Campbell, Smith, Hay-Ellis